Monday, February 15, 2010

NON-AMERICAN?!

As I've mentioned before this blog will likely have a ton of work references and the ins and outs of Starbucks. Well this is just such a blog.

So for anyone who frequents the Bucks knows that there are THREE possible sizes when ordering. Correct?! Tall, Grande, and Venti. I will happily accept the equivalent, small, medium, and large. Ok, just so we know what's going on here, I'll tell you this story of an encounter I had with a gentleman the other day.

On a normal basis, I tend to deal with some rather angry and uninviting customers which is understanding due to the typical need for caffeine. So it's not too surprising that this man would have been any different.

When this man walked up, the man asked for a "regular cup of coffee." Being a barista, my natural reaction was, "yes sir, what size?" The man proceeded to say yet again, "a REGULAR cup of coffee!" I clamored that we have three sizes which apparently was the WRONG decision to make that day.

This man decided to curse and raise his voice and vigorously point to the Tall cups. I happily got him his coffee and handed it off saying "here is your SMALL cup of coffee...". His response was then to tell me that I
"need to learn English!!"
"Well thank you sir, but I can speak English just fine, I appreciate your concern."
"Well obviously you're not American, because EVERYWHERE in American, a 'Regular' cup of coffee is the smallest cup available."
"I'm sorry sir, but I've lived in Tx, born and raised in Dallas, my entire life, and never have I heard this before..."

The conversation went on for a brief moment with a strong sense of anger and passion from this terrible old man! Seriously, understanding the difference between what is offered at a coffee shop makes me UNAMERICAN?!

Oh well, for a moment I was rather enraged myself by the old fart, but such is life and I know he's not going to be the last unruly customer I'll ever have! Just thought I'd share this particular experience with my coffee fanatic friends!

Until next time...

1 comment:

  1. O...M...G... *speechless*

    I can just here your responses to him, though, with your little giggles wedged in there ;) Love you SO so much, friend!!

    ReplyDelete